Adding or replacing an option card

If a new option card has been added a script must be run to the relay which updates the hardware configuration of the relay and updates the menu structure. To start the process contact Arcteq Support and list the following details:

- Relays serial number

- Software version

- Hardware configuration in use at the time

- What option card is being added into the relay

All of this information can be found in the relays General-menu. General menu can be accessed either with AQtivate setting tool or from the relay HMI. You will then receive a firmware package (matching with software version), and a script. The script and the firmware zip should be placed into a folder with nothing else.

After this connect to the relay with AQtivate setting tool and run the script from Tools > Run script. When the script has run relay will restart. The script will usually reset the error light automatically. If this didn’t happen it can be reset in Monitoring > Device diagnostics > Clear fault status > Clear. When doing this in AQtivate, Live Edit mode must be in use.

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