file is a zipped file and is labelled in following style e.g. like this
(v1.0.1-97-g14e806f.zip). The firmware file appears to be a zip file but DON’T UNZIP this file updating, AQtivate setting
and configuration tool does this automatically when needed.
Connecting to the relay
the relay. Connect the cable between the relays back panel ethernet port and
the PC ethernet port, if your relay is in network connect your PC with
corresponding IP settings to the hub.
NOTE! AQ-200 series IEDs have an ethernet port in the front side, but it cannot be used for firmware upgrading.
NOTE! AQtivate does not permit firmware upgrading while
a configuration file is open. If a configuration file is open the “Upgrade Firmware” selection is not
available in the “Tools”
Upgrading the firmware
From the Tools menu,
select Upgrade Firmware
Firmware update window opens.
Browse the firmware package location into the Firmware file by pressing the … button in the end of the first row.
When firmware file has been chosen, click Upgrade and the firmware updating starts.
some cases trying to upgrade firmware into a newer software may fail. Failed
attempt will be notified with “Firmware upgrade failed” message instead of “Firmware
upgrade done”. The most common cause for this is anti-virus or firewall
software interfering with the process. To avoid this we
recommend to disable anti-virus and firewalls for the duration of the upgrade
During the firmware upgrade the relay will reboot several times and show
black/distorted display. At some points AQtivate will inform that connection
was closed which is normal. When the firmware is updating the info tag is
filled with information of the relay being upgraded.
When the update process is finished the window displays message
“Firmware upgrade complete.
After upgrading the relay HMI is fully rebooted after some minutes.