Upgrading AQ-200 series IED firmware
Firmware
file is a zipped file and is labelled in following style e.g. like this
(v1.0.1-97-g14e806f.zip). The firmware file appears to be a zip file but DON’T UNZIP this file. AQtivate setting
and configuration tool does this automatically when needed.
Connecting to the relay
NOTE! If possible, we recommend to disconnect the AQ-200 device from the network for the duration of the firmware upgrade.
Connect to
the relay. Connect the cable between the relays back panel ethernet port and
the PC ethernet port, if your relay is in network connect your PC with
corresponding IP settings to the hub.
NOTE! AQ-200 series IEDs have an ethernet port in the front side, but it cannot be used for firmware upgrading.
NOTE! AQtivate does not permit firmware upgrading while
a configuration file is open. If a configuration file is open the “Upgrade Firmware” selection is not
available in the “Tools”
menu.
Upgrading the firmware
From the Tools menu,
select Upgrade Firmware
Firmware update window opens.
Choose the firmware file by clicking on "..." button.
When firmware file has been chosen, click Upgrade and the firmware updating starts.
In
some cases trying to upgrade firmware into a newer software may fail. Failed
attempt will be notified with “Firmware upgrade failed” message instead of “Firmware
upgrade done”. The most common cause for this is anti-virus or firewall
software interfering with the process. To avoid this we
recommend disable anti-virus and firewalls (if possible) for the duration of the upgrade
process.
During the firmware upgrade the relay will reboot several times and show
black/distorted display. At some points AQtivate will inform that connection
was closed which is normal. When the firmware is updating the info tag is
filled with information of the relay being upgraded.
When the update process is finished the window displays message
“Firmware upgrade complete.
After upgrading the relay HMI is fully rebooted after some minutes.
Device must be rebooted by cycling auxiliary power supply after AQtivate
says "firmware update complete.
Arcteq highly recommends verifying setting parameters after firmware
update and doing recommissioning tests with secondary injection.
Troubleshooting firmware upgrading
In some cases firmware upgrade may fail. Here are some things you can try to make firmware upgrading go through.
Allow inbound ping
Search for "Windows Firewall with Advanced Security
New Rule... link located at Actions pane.
Click on Custom and click next.
Click on All programs and click next.
Select Protocol type as ICMPv4 and
then click on Customize button.
Select either Any IP address or These
IP Addresses in Which local IP addresses does this rule
Apply to? and Which Remote IP addresses does this rule
Apply to? options. When you select These IP addresses,
you will need to specify the IP addresses you want to allow. Once necessary settings are
done, click on Next button.
On the next screen, click on Allow the Connection and
then click Next.
On the next screen, select the profile name (Domain, Private, Public) to
which you want this rule to apply, and then click Next.
On the next screen, type name of the rule and specify description
(optional). Click Finish.
Allow AQtivate
Go to Windows Defender Firewall and click Allow an app or feature through Windows Defender Firewall
Click Allow another app...
Choose AQtivate.exe in the folder the software is installed to.
TFTP add firewall rule
Type "Run" to windows search
Type WF.msc and click OK
Click Inboud Rules and then New rule.
Choose Port and click Next.
Choose UDP and set Specific local ports to 69. Click Next.
Choose Allow the connection and click Next.
Choose Domain, Private and Public. Click Next.
Give the rule a name and click Next.
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